I was just pulling some books to go out via inter-library loan. As I reached for the book I needed from the new book shelf, I noticed a woman standing nearby reading the bestseller list that we post from Publisher's Weekly. So I asked her if she was looking for a good read, and she said yes! Then she told me some authors she liked, I recommended a few books, and I also told her that she could sign up for NextReads, our email newsletter service (you can sign up too -- you don't even need your library card, just go to http://glenrock.bccls.org, click on NextReads, choose your newsletters and enter your email address).

 

By paying attention to what was going on around me, I was able to (I hope) provide good customer service to someone who wasn't even expecting it. Plus, I got to recommend books to someone, which always makes me happy.  And all it took was being aware of what was going on around me!